Privacy Policy

This privacy policy describes how Touch Cleaning Co collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, phone number, email address, and address, which you provide when requesting a quote, booking a service, or contacting us.
  • Payment Information: When you make a payment, we collect payment details such as credit card information or other payment method details. This information is processed securely through our payment gateway.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data helps us improve our website and services.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: We use your personal information to schedule and provide our air duct cleaning, dryer vent cleaning, and chimney cleaning services.
  • To Communicate with You: We use your contact information to respond to your inquiries, provide quotes, send appointment reminders, and inform you about our services and promotions.
  • To Process Payments: We use your payment information to process payments for our services.
  • To Improve Our Website: We use website usage data to analyze trends, track user movements, and improve the functionality and content of our website.
  • For Marketing Purposes: With your consent, we may send you promotional emails about our services and special offers. You can opt-out of receiving these emails at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
  • Secure Storage: We store your personal information on secure servers with limited access.
  • Data Security Practices: We regularly review and update our data security practices to ensure they meet industry standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: We may share your information with trusted service providers who assist us in providing our services, such as payment processors and email marketing platforms. These providers are contractually obligated to protect your information.
  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies to:

  • Analyze Website Traffic: We use cookies to track website traffic and user behavior.
  • Personalize Your Experience: We use cookies to remember your preferences and provide a personalized experience.
  • Improve Our Website: We use cookies to identify and fix issues with our website.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on this page and update the effective date. Your continued use of our website and services constitutes acceptance of the revised privacy policy.

9. Contact Information

If you have any questions or concerns about this privacy policy, please contact us at:

Touch Cleaning Co
Virginia Beach, Norfolk, Chesapeake, VA
[Your Phone Number]
[Your Email Address]

Effective Date: [Date]